Frequently Asked Questions

Once your order has been successfully placed, you will receive a confirmation email from us. Please also check your spam folder.

You can also log in to your customer account and see whether your order has been successfully received.

If you would like to change an order after you have already submitted it, please contact us directly using one of the available contact options.

You can contact us via email , WhatsApp, chat or the contact form .

If you have received a faulty or defective product, please contact our customer service.

Please contact us directly using one of the available contact options:

You can contact us via email , WhatsApp, chat or the contact form .

We regret that we made a shipping error! Please contact our customer service and provide the following information so we can process your case as quickly as possible:

1. What is your order number?
2. The name of the missing item
3. A photo of all items received

Our customer service will then take care of your case immediately.

Returns are generally always possible as long as the product is in its original packaging. You can find our detailed return and cancellation policy here .

We currently accept the following payment options:

VISA, Mastercard, Google Pay, Apple Pay, PayPal and Twint.

You have the option to create a customer account during the checkout process. Alternatively, you can click the profile icon next to your shopping cart and create a customer account there in advance.

To change your contact details, simply log in to your customer account . Here you can edit your address, name, or other information and save them.

If you would like to delete your customer account, please send us a message using the contact form . We will then confirm the deletion of your account via email.

Yes, some of our products have a specified best-before date. You can find this directly on the packaging or jars. Our natural cosmetics are marked with a jar symbol. This indicates the time frame within which you should use up the product.

You can find information about the use on the packaging of the respective product and on the product page here on the website. Under "Usage," you'll find information on how the product should be taken or used.
Please always pay attention to the recommended consumption amounts, allergen information or other important information on the product page.

Every body reacts differently to both natural and chemical substances. Therefore, we ask you to carefully test your tolerance before using the product for the first time.

Should a reaction occur, we suggest stopping consumption and consulting a doctor.

Please also inform us about the reaction you experienced so that we can incorporate it into product development.

No, especially our Manuka honey and Sango coral are not strictly vegan.

Although Sango coral consists of fossil remains that are not forcibly removed from the animal in any way and are labeled vegan in some circles, we are specific here and believe that even fossil remains of an animal should not be classified as vegan.

Some ALAVEO products may contain allergens. These are indicated under the "Allergens" tab on the respective product page.

We strictly avoid highly irritating surfactants in our natural cosmetics. Further information can be found in the "Ingredients" or "INCI" tabs for each product.

We're always grateful for any feedback or suggestions for improvement. Please send us an email using the contact form , or simply use the chat or send us a WhatsApp message .

From the very beginning, we have been fascinated by the power of nature and the possibilities it offers us. However, not all ingredients are 100% natural. This is because we rely on reputable sources for some ingredients under controlled manufacturing conditions, thus ensuring the highest quality is available to the body.

We've made it our goal to avoid plastic wherever possible. Therefore, all our packaging is made of recyclable cardboard, glass, or aluminum cans. Please dispose of these properly at your local recycling center, glass recycling center, or when you collect cardboard.

All our products (with the exception of Shilajit and Manuka honey) are made in Germany, Austria or Switzerland.

We've also made it our mission to give something back: With your support, we donate 3% of every purchase to a charity of your choice. 100% of the entire amount goes to the organization – we cover the transaction fees, so the money goes directly to the organizations. You can find out more on our Impact page .

For new job openings, please check the Careers tab. If no positions are currently open, we welcome your unsolicited application at info@alaveo.ch.

Unfortunately, ordering or selling is currently only possible via the online shop.

This means that there is no branch office at our business address where we can actively serve customers.